What is a Community Trigger?
A Community Trigger is the process where-by members of the community can request that the Anti-Social Behaviour Risk Assessment Conference (ASBRAC) review the responses to their complaints of anti-social behaviour, if it is believed that no action has been taken. It is also intended to include Registered Social Landlords i.e. Boston Mayflower, Longhurst & Havelok Homes.
The Trigger is designed to ensure that we work together to try to resolve your complaint of anti social behaviour. We will do this by talking about the problem, sharing information and acting together to direct our resources to try to resolve the complaint.
The Trigger does not replace individual organisations complaints procedures or your opportunity to complain to the Ombudsman or Independent Police Complaints Commission, which you can use if you are unhappy about the service you have been provided by an individual officer or service.
How do I ‘Trigger’?
If you (as an individual) have complained to the Council, Lincolnshire Police and/or a Registered Social Landlord three times about separate incidents in the last 12 months and you consider there has been no action taken.
If three individuals in the local community have complained separately to the Council, Lincolnshire Police and/or a Registered Social Landlord in the last 12 months about similar incidents of anti social behaviour and they consider no action has been taken.
You will need to provide details of each time you have contacted a relevant agency, to who (name, organisation and/or Incident reference number) and the information about your complaint.
If you want to activate a Community Trigger, please complete this online form, you will be given the option to print the form for your own records. Alternatively you can ring 01205 314318 and speak to one of the Anti-Social Behaviour Case Workers.
If you have an ongoing complaint that is being dealt with by one of the partner agencies your case may not appropriate for the Community Trigger at this time.